Incidents reported on status page for Leap https://status.leap.energy/ https://d1lppblt9t2x15.cloudfront.net/logos/14056c77d8b462ec5707fb852bc9d44a.png https://status.leap.energy/ en https://status.leap.energy/ Wed, 27 May 2026 16:07:16 +0000 https://status.leap.energy/#b46fd00b77f8d31e506281345ef95ad955875000760b50633e5c90f2e41efe98 PSE&G (NJ) recovered https://status.leap.energy/ Wed, 27 May 2026 16:06:47 +0000 https://status.leap.energy/#710b20fb6605d251b06d347d3090ca5c24f0581f720a0f81e1c44764479ec96f Dominion Virginia recovered https://status.leap.energy/ Wed, 27 May 2026 16:06:18 +0000 https://status.leap.energy/#26c2317d8dba185ead317236b5245c6d74cac91c9b3b82c79c7aacccf53c50a8 Pepco (D.C.) recovered https://status.leap.energy/ Wed, 27 May 2026 15:53:06 +0000 https://status.leap.energy/#93ea9fd6fab6a504ae2842694009f34176f1523b6983faabe28877ab8689e3cd Baltimore Gas & Electric recovered https://status.leap.energy/ Wed, 27 May 2026 15:52:55 +0000 https://status.leap.energy/#2c4152590b2966f3fa03de8843886bfc8a83ffd301ca0f2a0ddc31faac66ea1e ComEd (IL) recovered https://status.leap.energy/ Wed, 27 May 2026 15:52:51 +0000 https://status.leap.energy/#8af991c187a264de4047f330057fa58e8f8b414752bc2004f88169a8d9fc6a20 Pacific Gas & Electric recovered https://status.leap.energy/ Wed, 27 May 2026 15:52:49 +0000 https://status.leap.energy/#e96b94361ddc0bc636dae6e79ef9891b2aba353825e12579f2718c6ff47ae5d3 PSEG Long Island recovered https://status.leap.energy/ Wed, 27 May 2026 15:52:21 +0000 https://status.leap.energy/#ce196cee7677952d737671e920c138baf381e959666260e33d062eb0a2ec8d19 Southern California Edison recovered https://status.leap.energy/ Wed, 27 May 2026 15:52:05 +0000 https://status.leap.energy/#ecc4a6e4d8d7789a92380131e89d2520a31c8efbfef14b3de0aef3e58bc0012f ConEd (NY) recovered https://status.leap.energy/ Wed, 27 May 2026 15:50:06 +0000 https://status.leap.energy/#c75139f6428a53007f1020996d0934aca8b58d2e2c541181ed37f983e7e3a278 San Diego Gas & Electric recovered https://status.leap.energy/ Wed, 27 May 2026 15:46:35 +0000 https://status.leap.energy/#bbaa5235bd77d9f8e03a3393192fc594dfcc3c05b70fd8388ff117e9f20e9b8d Leap Connect recovered https://status.leap.energy/ Wed, 27 May 2026 15:40:34 +0000 https://status.leap.energy/#b043a4d43487e0362e1e0f01892a3bc7cdf1ed36bea6f27582a1b9d78b3381dc API recovered https://status.leap.energy/ Wed, 27 May 2026 15:21:05 +0000 https://status.leap.energy/#c75139f6428a53007f1020996d0934aca8b58d2e2c541181ed37f983e7e3a278 San Diego Gas & Electric went down https://status.leap.energy/ Wed, 27 May 2026 15:17:35 +0000 https://status.leap.energy/#bbaa5235bd77d9f8e03a3393192fc594dfcc3c05b70fd8388ff117e9f20e9b8d Leap Connect went down https://status.leap.energy/ Wed, 27 May 2026 15:08:25 +0000 https://status.leap.energy/#b46fd00b77f8d31e506281345ef95ad955875000760b50633e5c90f2e41efe98 PSE&G (NJ) went down https://status.leap.energy/ Wed, 27 May 2026 15:07:46 +0000 https://status.leap.energy/#710b20fb6605d251b06d347d3090ca5c24f0581f720a0f81e1c44764479ec96f Dominion Virginia went down https://status.leap.energy/ Wed, 27 May 2026 15:07:17 +0000 https://status.leap.energy/#26c2317d8dba185ead317236b5245c6d74cac91c9b3b82c79c7aacccf53c50a8 Pepco (D.C.) went down https://status.leap.energy/ Wed, 27 May 2026 14:54:05 +0000 https://status.leap.energy/#93ea9fd6fab6a504ae2842694009f34176f1523b6983faabe28877ab8689e3cd Baltimore Gas & Electric went down https://status.leap.energy/ Wed, 27 May 2026 14:54:01 +0000 https://status.leap.energy/#2c4152590b2966f3fa03de8843886bfc8a83ffd301ca0f2a0ddc31faac66ea1e ComEd (IL) went down https://status.leap.energy/ Wed, 27 May 2026 14:53:47 +0000 https://status.leap.energy/#e96b94361ddc0bc636dae6e79ef9891b2aba353825e12579f2718c6ff47ae5d3 PSEG Long Island went down https://status.leap.energy/ Wed, 27 May 2026 14:53:36 +0000 https://status.leap.energy/#8af991c187a264de4047f330057fa58e8f8b414752bc2004f88169a8d9fc6a20 Pacific Gas & Electric went down https://status.leap.energy/ Wed, 27 May 2026 14:53:25 +0000 https://status.leap.energy/#b043a4d43487e0362e1e0f01892a3bc7cdf1ed36bea6f27582a1b9d78b3381dc API went down https://status.leap.energy/ Wed, 27 May 2026 14:53:20 +0000 https://status.leap.energy/#ce196cee7677952d737671e920c138baf381e959666260e33d062eb0a2ec8d19 Southern California Edison went down https://status.leap.energy/ Wed, 27 May 2026 14:53:04 +0000 https://status.leap.energy/#ecc4a6e4d8d7789a92380131e89d2520a31c8efbfef14b3de0aef3e58bc0012f ConEd (NY) went down https://status.leap.energy/ Wed, 27 May 2026 14:37:31 +0000 https://status.leap.energy/#696febe050526da44aea43bbfd560f75d4a47f05a2be990885d3687a193addfa API recovered https://status.leap.energy/ Wed, 27 May 2026 14:35:21 +0000 https://status.leap.energy/#696febe050526da44aea43bbfd560f75d4a47f05a2be990885d3687a193addfa API went down https://status.leap.energy/ Wed, 27 May 2026 14:16:26 +0000 https://status.leap.energy/#158bd32947359889d4df22f0b1d85224116a3665e3f6cfef11c819a7853be171 API recovered https://status.leap.energy/ Wed, 27 May 2026 14:14:23 +0000 https://status.leap.energy/#158bd32947359889d4df22f0b1d85224116a3665e3f6cfef11c819a7853be171 API went down https://status.leap.energy/incident/906806 Tue, 26 May 2026 22:25:55 -0000 https://status.leap.energy/incident/906806#3cbe3b1c0aca173371b984cc1cc8ce355caf2a09cf297d034d56e4d7427a112c Hello, there is an active issue with Leap's PG&E Authorization process. Leap is working on fixing the issue urgently. Customers attempting an authorization with PG&E through Leap Connect will be unable to do so until we are able to fix the issue. We will reach out when we have a resolution. https://status.leap.energy/ Wed, 20 May 2026 07:45:53 +0000 https://status.leap.energy/#360d543afa61bd4b54e62f0716e3c6f68e2a6918c26d5e0c78e86fd87aaf4eff Portal recovered https://status.leap.energy/ Wed, 20 May 2026 07:42:50 +0000 https://status.leap.energy/#360d543afa61bd4b54e62f0716e3c6f68e2a6918c26d5e0c78e86fd87aaf4eff Portal went down https://status.leap.energy/ Mon, 11 May 2026 20:16:34 +0000 https://status.leap.energy/#576d5852f9dce13bd24e439df27e64349a2e74d68c6b44d2c1e048bf04a92a9f Leap Connect recovered https://status.leap.energy/ Mon, 11 May 2026 19:49:32 +0000 https://status.leap.energy/#e959d9d08c0d620427d610eca0712414267ac4060c36b4a987448bbe1e2847cb API recovered https://status.leap.energy/ Mon, 11 May 2026 19:46:44 +0000 https://status.leap.energy/#576d5852f9dce13bd24e439df27e64349a2e74d68c6b44d2c1e048bf04a92a9f Leap Connect went down https://status.leap.energy/ Mon, 11 May 2026 19:43:34 +0000 https://status.leap.energy/#e959d9d08c0d620427d610eca0712414267ac4060c36b4a987448bbe1e2847cb API went down https://status.leap.energy/ Sun, 10 May 2026 11:01:39 +0000 https://status.leap.energy/#97f13c0a879f40f640ba07cded281b7e5b2523a5488404154edc7920d1da669a API recovered https://status.leap.energy/ Sun, 10 May 2026 10:58:29 +0000 https://status.leap.energy/#97f13c0a879f40f640ba07cded281b7e5b2523a5488404154edc7920d1da669a API went down https://status.leap.energy/ Sat, 28 Mar 2026 13:34:23 +0000 https://status.leap.energy/#6f37c1fc35ab1cfc0833363046d41f178a3fc84a0b3bb050f6edbdf0e5c3c1cf API recovered https://status.leap.energy/ Sat, 28 Mar 2026 13:32:26 +0000 https://status.leap.energy/#6f37c1fc35ab1cfc0833363046d41f178a3fc84a0b3bb050f6edbdf0e5c3c1cf API went down https://status.leap.energy/ Wed, 25 Mar 2026 17:25:04 +0000 https://status.leap.energy/#ef514f553a5f22c0fe559dfd4875d993d6236eecfef15ac62bef3a0bf44bc010 Portal recovered https://status.leap.energy/ Wed, 25 Mar 2026 17:21:54 +0000 https://status.leap.energy/#ef514f553a5f22c0fe559dfd4875d993d6236eecfef15ac62bef3a0bf44bc010 Portal went down https://status.leap.energy/incident/839946 Wed, 04 Mar 2026 09:34:00 -0000 https://status.leap.energy/incident/839946#23d32506ad7eb9ed5663a79cfc50cd8549f79c6f27f8b97f5781a5d5efb33477 We observed that ~15% of all SDGE onboarding processes are failing. Affected users cannot complete SDGE utility authorization and are redirected to the error page. We've released an attempt to fix this issue, we'll monitor if it's working. https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 17:48:00 -0000 https://status.leap.energy/incident/816993#e91dad3e367666cd3d1bc56a8ebeaefb05a171bf6dccb5f0f44d984af2b8f3d4 Connect is now back online and running smoothly. We will continue to monitor closely, and further investigate the root cause. https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 17:36:00 -0000 https://status.leap.energy/incident/816993#a70db3e0a0737425157f3e01029474a18ec0de8f5f223bfd5df88378d276eb06 The fix we attempted in the previous update was unsuccessful. Thanks for your patience while we continue to investigate. Another update will be posted shortly. https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 15:56:00 -0000 https://status.leap.energy/incident/816993#a698dc88e503c3c240d82a057b209a0b0153a9c95d6e9bac638e3d65d4ce0d4c We've discovered Connect URLs are returning 503 errors. All Connect flows are currently failing. Our team has identified an issue and is implementing a fix. Stand by for more updates. https://status.leap.energy/incident/803879 Mon, 19 Jan 2026 08:00:00 -0000 https://status.leap.energy/incident/803879#7d5d104e1d41803b1f564baf1d7a75feb9ec85ac0b183091825e306435fd7866 Leap is improving its login system to become more scalable for the future. We will be doing a migration on Monday, January 19, to implement some changes. Please read this message carefully to understand what’s changing. What impact will I see? - This migration only applies to users who are using Leap’s Partner Portal, as well as API users that use JSON Web Tokens (JWTs) to authenticate using Leap’s /v1.1/login endpoint. - Partners who are integrated against Leap’s API with API keys are unaffected by this migration. What’s changing? - You can use a single login for the staging and production environments moving forward. If you currently have different passwords for both environments, you can use your production password for both environments after the migration is done. As a result of this, you won’t be able to manage user accounts through the staging Partner Portal anymore. - The migration will be seamless - there is no need to change your password for the production environment. Your user account will be migrated over automatically when you login, regardless of whether you use Leap’s login page or the /v1.1/login API endpoint. No action is required from your side. - Leap’s login page will have a modern look with more consistent Leap branding. - The email from which account invitations and password resets come, will change from account-verification@notifications.leap.energy to invitations@leap.energy When is Leap going to apply these changes? The time slot below was intentionally chosen to be outside of US business hours. 📅 January 19, 2026 - 03:00 AM – 04:00 AM US Eastern (EST) - 12:00 AM – 01:00 AM US Pacific (PST) Using Leap’s API? Prepare for some error messages If you’re using JWTs to authenticate against Leap’s API, there might be a small time window of approximately 15 minutes in which you might see a few 401, 403 or 5xx responses coming from Leap’s API. Normal operations will resume when the migration is done. We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager. https://status.leap.energy/incident/803586 Wed, 14 Jan 2026 10:00:12 -0000 https://status.leap.energy/incident/803586#ba4af7bd7ec8f37f6dd2a3e1a2dad4c29eda3ca464928d03c9cfdb9432583ad3 Maintenance completed https://status.leap.energy/incident/803586 Wed, 14 Jan 2026 09:00:12 -0000 https://status.leap.energy/incident/803586#3a0b7d772cf66c4835e5d26738407a749c744f3c904e2363f290582bc27dd6be As part of our ongoing maintenance operations, Leap will be upgrading its databases. During this time, some Leap services will experience planned downtime. The last one in this series is Leap Connect. Leap Connect will be unavailable during the maintenance window, which is scheduled for: 📅 January 14, 2026 - 04:00 AM – 05:00 AM US Eastern (EST) - 01:00 AM – 02:00 AM US Pacific (PST) This maintenance window was intentionally selected to optimize for a low traffic period. Actual downtime in the production environment is estimated to be about ~15 minutes. More specifically, the following functionality will be unavailable: - Leap Connect APIs - Leap Connect utility authorization flows (PG&E, SCE, SDG&E, etc.). This means that your customers will not be able to start any authorization flows. - Connect Tab in the Partner Portal We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager. https://status.leap.energy/incident/799607 Wed, 07 Jan 2026 05:00:44 -0000 https://status.leap.energy/incident/799607#c0085e680a0fb39128b6d75079427ffcf7400908b9b3e9e7e67dee45f412abaa From PG&E: API/AUTHORIZATION FUNCTIONALTY OUTAGE WHAT: Outage for SMD authorizations activities and data request and retrieval WHEN: Tuesday, January 6, 4:00 PM – 6:00 PM Pacific and from 9:00 PM to 12:00 AM IMPACT: Customers attempting to authorize will be presented an out of service message https://status.leap.energy/incident/799606 Wed, 07 Jan 2026 00:00:51 -0000 https://status.leap.energy/incident/799606#b83488a5dbd12420531855d7fccbef3be13dc195970fdb74db4c70edd296eb4a From PG&E: API/AUTHORIZATION FUNCTIONALTY OUTAGE WHAT: Outage for SMD authorizations activities and data request and retrieval WHEN: Tuesday, January 6, 4:00 PM – 6:00 PM Pacific and from 9:00 PM to 12:00 AM IMPACT: Customers attempting to authorize will be presented an out of service message