Incidents reported on status page for Leap https://status.leap.energy/ https://d1lppblt9t2x15.cloudfront.net/logos/14056c77d8b462ec5707fb852bc9d44a.png https://status.leap.energy/ en https://status.leap.energy/ Sat, 28 Mar 2026 13:34:23 +0000 https://status.leap.energy/#6f37c1fc35ab1cfc0833363046d41f178a3fc84a0b3bb050f6edbdf0e5c3c1cf API recovered https://status.leap.energy/ Sat, 28 Mar 2026 13:32:26 +0000 https://status.leap.energy/#6f37c1fc35ab1cfc0833363046d41f178a3fc84a0b3bb050f6edbdf0e5c3c1cf API went down https://status.leap.energy/ Wed, 25 Mar 2026 17:25:04 +0000 https://status.leap.energy/#ef514f553a5f22c0fe559dfd4875d993d6236eecfef15ac62bef3a0bf44bc010 Portal recovered https://status.leap.energy/ Wed, 25 Mar 2026 17:21:54 +0000 https://status.leap.energy/#ef514f553a5f22c0fe559dfd4875d993d6236eecfef15ac62bef3a0bf44bc010 Portal went down https://status.leap.energy/ Fri, 20 Mar 2026 14:53:13 +0000 https://status.leap.energy/#b1fdd276edbcc162e1103ab183513560249f1652731cafdbdb1ffec5ac15711b Baltimore Gas & Electric recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:53:06 +0000 https://status.leap.energy/#ab4bae6aabd8ce4391ce2c42c9a05f41486b1a8ee317a9c476dc3cf213de2e87 ComEd (IL) recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:52:55 +0000 https://status.leap.energy/#4554bf1f9111b28b9473ee3053b2659d576206370b8b912554cee56bd33811a3 PSEG Long Island recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:52:43 +0000 https://status.leap.energy/#68f9edab0d4ceab9582f337df05f56667c68d2b1cb864ac9278b025a371351cc Pacific Gas & Electric recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:52:24 +0000 https://status.leap.energy/#f8ae0e8c199da1b4c408cd5cb2f0af7ceaec4097e4cdd89930cf026de9b25fd0 Southern California Edison recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:52:12 +0000 https://status.leap.energy/#c942872c868f862be37b572da39f57094bffdaff97afead118e6ce41493c9652 ConEd (NY) recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:31:33 +0000 https://status.leap.energy/#8b229fb5b5d8152c67eb447e1f8557a526d90d840d7c00547d22426c34a15e0d API recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:23:14 +0000 https://status.leap.energy/#b1fdd276edbcc162e1103ab183513560249f1652731cafdbdb1ffec5ac15711b Baltimore Gas & Electric went down https://status.leap.energy/ Fri, 20 Mar 2026 14:23:04 +0000 https://status.leap.energy/#ab4bae6aabd8ce4391ce2c42c9a05f41486b1a8ee317a9c476dc3cf213de2e87 ComEd (IL) went down https://status.leap.energy/ Fri, 20 Mar 2026 14:22:52 +0000 https://status.leap.energy/#4554bf1f9111b28b9473ee3053b2659d576206370b8b912554cee56bd33811a3 PSEG Long Island went down https://status.leap.energy/ Fri, 20 Mar 2026 14:22:44 +0000 https://status.leap.energy/#68f9edab0d4ceab9582f337df05f56667c68d2b1cb864ac9278b025a371351cc Pacific Gas & Electric went down https://status.leap.energy/ Fri, 20 Mar 2026 14:22:24 +0000 https://status.leap.energy/#f8ae0e8c199da1b4c408cd5cb2f0af7ceaec4097e4cdd89930cf026de9b25fd0 Southern California Edison went down https://status.leap.energy/ Fri, 20 Mar 2026 14:22:17 +0000 https://status.leap.energy/#8b229fb5b5d8152c67eb447e1f8557a526d90d840d7c00547d22426c34a15e0d API went down https://status.leap.energy/ Fri, 20 Mar 2026 14:22:15 +0000 https://status.leap.energy/#c942872c868f862be37b572da39f57094bffdaff97afead118e6ce41493c9652 ConEd (NY) went down https://status.leap.energy/ Fri, 20 Mar 2026 14:20:16 +0000 https://status.leap.energy/#7642440d52c86c389a780fa6fe71f0b608fa7bf1602602b0ad85a658250097ff San Diego Gas & Electric recovered https://status.leap.energy/ Fri, 20 Mar 2026 14:16:45 +0000 https://status.leap.energy/#e47fb7fba75ea31b48cd9563210e5e0d57ff23575c3ff10fbc3f4d4480642bb8 Leap Connect recovered https://status.leap.energy/ Fri, 20 Mar 2026 13:52:26 +0000 https://status.leap.energy/#78b0104bb2cee72ee8c150e3b546da61cb5e555df76292765fc58edb439146a9 API recovered https://status.leap.energy/ Fri, 20 Mar 2026 13:50:12 +0000 https://status.leap.energy/#7642440d52c86c389a780fa6fe71f0b608fa7bf1602602b0ad85a658250097ff San Diego Gas & Electric went down https://status.leap.energy/ Fri, 20 Mar 2026 13:46:42 +0000 https://status.leap.energy/#e47fb7fba75ea31b48cd9563210e5e0d57ff23575c3ff10fbc3f4d4480642bb8 Leap Connect went down https://status.leap.energy/ Fri, 20 Mar 2026 13:46:20 +0000 https://status.leap.energy/#78b0104bb2cee72ee8c150e3b546da61cb5e555df76292765fc58edb439146a9 API went down https://status.leap.energy/ Tue, 17 Mar 2026 08:07:21 +0000 https://status.leap.energy/#c86f5e72d6c2017b6063093740d64bd926b22a78e0b5e226b382ebdb58ea6247 PSE&G (NJ) recovered https://status.leap.energy/ Tue, 17 Mar 2026 08:06:52 +0000 https://status.leap.energy/#151a166a224f2db6c49583505b08e7c4e522c1a4e8b63cf27c0767f054c537d4 Dominion Virginia recovered https://status.leap.energy/ Tue, 17 Mar 2026 08:06:18 +0000 https://status.leap.energy/#8e2e413ac0815950be39275834d54b77183b5e9d74caabd3949ff622df6026bb Pepco (D.C.) recovered https://status.leap.energy/ Tue, 17 Mar 2026 07:46:29 +0000 https://status.leap.energy/#baebd1baef75b9ddc0def16b35833b54667c9fbdb0bfb5ae22db535526f803ff API recovered https://status.leap.energy/ Tue, 17 Mar 2026 07:37:20 +0000 https://status.leap.energy/#c86f5e72d6c2017b6063093740d64bd926b22a78e0b5e226b382ebdb58ea6247 PSE&G (NJ) went down https://status.leap.energy/ Tue, 17 Mar 2026 07:36:53 +0000 https://status.leap.energy/#151a166a224f2db6c49583505b08e7c4e522c1a4e8b63cf27c0767f054c537d4 Dominion Virginia went down https://status.leap.energy/ Tue, 17 Mar 2026 07:36:24 +0000 https://status.leap.energy/#8e2e413ac0815950be39275834d54b77183b5e9d74caabd3949ff622df6026bb Pepco (D.C.) went down https://status.leap.energy/ Tue, 17 Mar 2026 07:28:49 +0000 https://status.leap.energy/#baebd1baef75b9ddc0def16b35833b54667c9fbdb0bfb5ae22db535526f803ff API went down https://status.leap.energy/ Fri, 13 Mar 2026 01:23:14 +0000 https://status.leap.energy/#a795e179b2cc1a9ebf3d94eb6b6c31bf78d0970ff74c852811b8d90dc9a38164 Baltimore Gas & Electric recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:23:02 +0000 https://status.leap.energy/#91394124da9260238288f63c8d23ae8c9479e4c897e1f1a1f009fe8f4e610315 ComEd (IL) recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:22:53 +0000 https://status.leap.energy/#7a9e4fd7f48c499520c1728f5fb73d3cfe3cc7427838006bf1cef116b6136c22 PSEG Long Island recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:22:44 +0000 https://status.leap.energy/#350c26ab4e936bedc4fecb1e5066a99815f2e9c237dc7b097f307fadf6b9d3aa Pacific Gas & Electric recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:22:24 +0000 https://status.leap.energy/#cff1a5daee645be8efd95150cc0fbed0b0b47b6aeb6ee5cb4f3a8d1af308d20c Southern California Edison recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:22:14 +0000 https://status.leap.energy/#4c35fba42c47f687a0dd5310635d98d60155dc050211e27809768f63448ec56b ConEd (NY) recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:20:16 +0000 https://status.leap.energy/#dc60843b207e5c0bf711309e967a78a9f12dab32e6d94ca2c9c5f294e4b23455 San Diego Gas & Electric recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:16:44 +0000 https://status.leap.energy/#073e4f958af6263ea47e7a654cfada256e14239c1958a56e71febc49b619662e Leap Connect recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:07:21 +0000 https://status.leap.energy/#bcb09411b77c4c23872fbd72e436fedb0ef5fa635f1d3c441d7295cf065e6be4 PSE&G (NJ) recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:06:52 +0000 https://status.leap.energy/#d32e04825ddabb6ef3b67222a2cb5f2308af9e9a010b62feff56b581ea2e700a Dominion Virginia recovered https://status.leap.energy/ Fri, 13 Mar 2026 01:06:24 +0000 https://status.leap.energy/#8b3e861a9fd6f26ea7fdff756495b78776ecffeb5c96a303ca169641480382e0 Pepco (D.C.) recovered https://status.leap.energy/ Fri, 13 Mar 2026 00:55:50 +0000 https://status.leap.energy/#1e3b36a19a10bfc535da22409f41002b7815e4e35793823459326bbfa57318e5 API recovered https://status.leap.energy/ Thu, 12 Mar 2026 21:53:07 +0000 https://status.leap.energy/#a795e179b2cc1a9ebf3d94eb6b6c31bf78d0970ff74c852811b8d90dc9a38164 Baltimore Gas & Electric went down https://status.leap.energy/ Thu, 12 Mar 2026 21:53:05 +0000 https://status.leap.energy/#91394124da9260238288f63c8d23ae8c9479e4c897e1f1a1f009fe8f4e610315 ComEd (IL) went down https://status.leap.energy/ Thu, 12 Mar 2026 21:52:54 +0000 https://status.leap.energy/#7a9e4fd7f48c499520c1728f5fb73d3cfe3cc7427838006bf1cef116b6136c22 PSEG Long Island went down https://status.leap.energy/ Thu, 12 Mar 2026 21:52:48 +0000 https://status.leap.energy/#350c26ab4e936bedc4fecb1e5066a99815f2e9c237dc7b097f307fadf6b9d3aa Pacific Gas & Electric went down https://status.leap.energy/ Thu, 12 Mar 2026 21:52:30 +0000 https://status.leap.energy/#cff1a5daee645be8efd95150cc0fbed0b0b47b6aeb6ee5cb4f3a8d1af308d20c Southern California Edison went down https://status.leap.energy/ Thu, 12 Mar 2026 21:52:11 +0000 https://status.leap.energy/#4c35fba42c47f687a0dd5310635d98d60155dc050211e27809768f63448ec56b ConEd (NY) went down https://status.leap.energy/ Thu, 12 Mar 2026 21:50:13 +0000 https://status.leap.energy/#dc60843b207e5c0bf711309e967a78a9f12dab32e6d94ca2c9c5f294e4b23455 San Diego Gas & Electric went down https://status.leap.energy/ Thu, 12 Mar 2026 21:46:37 +0000 https://status.leap.energy/#073e4f958af6263ea47e7a654cfada256e14239c1958a56e71febc49b619662e Leap Connect went down https://status.leap.energy/ Thu, 12 Mar 2026 21:37:26 +0000 https://status.leap.energy/#bcb09411b77c4c23872fbd72e436fedb0ef5fa635f1d3c441d7295cf065e6be4 PSE&G (NJ) went down https://status.leap.energy/ Thu, 12 Mar 2026 21:36:54 +0000 https://status.leap.energy/#d32e04825ddabb6ef3b67222a2cb5f2308af9e9a010b62feff56b581ea2e700a Dominion Virginia went down https://status.leap.energy/ Thu, 12 Mar 2026 21:36:24 +0000 https://status.leap.energy/#8b3e861a9fd6f26ea7fdff756495b78776ecffeb5c96a303ca169641480382e0 Pepco (D.C.) went down https://status.leap.energy/ Thu, 12 Mar 2026 21:34:25 +0000 https://status.leap.energy/#1e3b36a19a10bfc535da22409f41002b7815e4e35793823459326bbfa57318e5 API went down https://status.leap.energy/ Sun, 08 Mar 2026 06:16:35 +0000 https://status.leap.energy/#d582941f177e34a55d17e251cc6fd440cd82265b26843f8b202d5ad2b363189a Leap Connect recovered https://status.leap.energy/ Sun, 08 Mar 2026 06:07:21 +0000 https://status.leap.energy/#4f2c62d20fafb2866092972d0c5784062344bd7cf658a8d0a0dedba7e0dc53a4 PSE&G (NJ) recovered https://status.leap.energy/ Sun, 08 Mar 2026 06:06:55 +0000 https://status.leap.energy/#735b4c19608b7e27234b359cd2c24a0608862657287221f3bd72f192b9075bbb Dominion Virginia recovered https://status.leap.energy/ Sun, 08 Mar 2026 06:06:24 +0000 https://status.leap.energy/#6fb166bc97691b3a02ff712b31f665008078384cd256a5ee759c35f92b1fbcc1 Pepco (D.C.) recovered https://status.leap.energy/ Sun, 08 Mar 2026 05:52:27 +0000 https://status.leap.energy/#003d51f650a4453f5e59afa4349fbaf9839b4617cb070b174f005d64eed33baa API recovered https://status.leap.energy/ Sun, 08 Mar 2026 05:46:40 +0000 https://status.leap.energy/#d582941f177e34a55d17e251cc6fd440cd82265b26843f8b202d5ad2b363189a Leap Connect went down https://status.leap.energy/ Sun, 08 Mar 2026 05:37:15 +0000 https://status.leap.energy/#4f2c62d20fafb2866092972d0c5784062344bd7cf658a8d0a0dedba7e0dc53a4 PSE&G (NJ) went down https://status.leap.energy/ Sun, 08 Mar 2026 05:37:03 +0000 https://status.leap.energy/#735b4c19608b7e27234b359cd2c24a0608862657287221f3bd72f192b9075bbb Dominion Virginia went down https://status.leap.energy/ Sun, 08 Mar 2026 05:36:14 +0000 https://status.leap.energy/#6fb166bc97691b3a02ff712b31f665008078384cd256a5ee759c35f92b1fbcc1 Pepco (D.C.) went down https://status.leap.energy/ Sun, 08 Mar 2026 05:34:54 +0000 https://status.leap.energy/#003d51f650a4453f5e59afa4349fbaf9839b4617cb070b174f005d64eed33baa API went down https://status.leap.energy/ Thu, 05 Mar 2026 12:34:02 +0000 https://status.leap.energy/#109a74250ea736d488a003e5552382851ef01dc9abac8990a3e9b1bb0545d32a Portal recovered https://status.leap.energy/ Thu, 05 Mar 2026 12:30:55 +0000 https://status.leap.energy/#109a74250ea736d488a003e5552382851ef01dc9abac8990a3e9b1bb0545d32a Portal went down https://status.leap.energy/incident/839946 Wed, 04 Mar 2026 09:34:00 -0000 https://status.leap.energy/incident/839946#23d32506ad7eb9ed5663a79cfc50cd8549f79c6f27f8b97f5781a5d5efb33477 We observed that ~15% of all SDGE onboarding processes are failing. Affected users cannot complete SDGE utility authorization and are redirected to the error page. We've released an attempt to fix this issue, we'll monitor if it's working. https://status.leap.energy/ Fri, 13 Feb 2026 08:24:52 +0000 https://status.leap.energy/#0d516fe8caa62c0b3e912437f8f514caeafc7c1651d32ff5ea09ec496228cfb0 Portal recovered https://status.leap.energy/ Fri, 13 Feb 2026 08:21:55 +0000 https://status.leap.energy/#0d516fe8caa62c0b3e912437f8f514caeafc7c1651d32ff5ea09ec496228cfb0 Portal went down https://status.leap.energy/ Sun, 08 Feb 2026 23:13:25 +0000 https://status.leap.energy/#90f99e7a7d66c0709ada256256d09f8be0f0ba29f636d38e362d4970f0c64a65 API recovered https://status.leap.energy/ Sun, 08 Feb 2026 23:11:27 +0000 https://status.leap.energy/#90f99e7a7d66c0709ada256256d09f8be0f0ba29f636d38e362d4970f0c64a65 API went down https://status.leap.energy/ Sun, 08 Feb 2026 22:37:28 +0000 https://status.leap.energy/#0f4361e91b52b04a74439b1455da2d6a89e08159f141039079f59e2aee0ed1cb PSE&G (NJ) recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:36:57 +0000 https://status.leap.energy/#49f1d7ea70ca54d7150f881772cf290ccbe5614d48416294d8c7e205426b6ebe Dominion Virginia recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:36:26 +0000 https://status.leap.energy/#3712fe6187f9db9782f079ffee2410fdc168ef45266a94e939211e5b13012621 Pepco (D.C.) recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:23:23 +0000 https://status.leap.energy/#75c17793c4f245a010c4529f19638f1b7fb7824a8fb0218237f38724c314f625 ComEd (IL) recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:23:15 +0000 https://status.leap.energy/#a2106918ad2d3306ca07482e2a58227874573923895f19454a2e2097cee147d8 Baltimore Gas & Electric recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:22:49 +0000 https://status.leap.energy/#5c0624781a83290b61cd562040731698cfb8f32403932ee0c7aa413827c7fb51 PSEG Long Island recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:22:38 +0000 https://status.leap.energy/#ecb76e0e9dfc4493a871f18372c3ef74a94ed88eeb05aaedf6fa74ad95983d3f ConEd (NY) recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:22:33 +0000 https://status.leap.energy/#4868c91497636b3096e64abfddd010f605acdf93d52c011c8ec58bd04b0edb71 Southern California Edison recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:19:33 +0000 https://status.leap.energy/#bc378c0c9cd0dcf9cee8098701f251bb9a41ab063e66542aedf777a2f8758e3b API recovered https://status.leap.energy/ Sun, 08 Feb 2026 22:08:09 +0000 https://status.leap.energy/#0f4361e91b52b04a74439b1455da2d6a89e08159f141039079f59e2aee0ed1cb PSE&G (NJ) went down https://status.leap.energy/ Sun, 08 Feb 2026 22:07:19 +0000 https://status.leap.energy/#49f1d7ea70ca54d7150f881772cf290ccbe5614d48416294d8c7e205426b6ebe Dominion Virginia went down https://status.leap.energy/ Sun, 08 Feb 2026 22:06:20 +0000 https://status.leap.energy/#3712fe6187f9db9782f079ffee2410fdc168ef45266a94e939211e5b13012621 Pepco (D.C.) went down https://status.leap.energy/ Sun, 08 Feb 2026 21:54:42 +0000 https://status.leap.energy/#a2106918ad2d3306ca07482e2a58227874573923895f19454a2e2097cee147d8 Baltimore Gas & Electric went down https://status.leap.energy/ Sun, 08 Feb 2026 21:53:10 +0000 https://status.leap.energy/#ecb76e0e9dfc4493a871f18372c3ef74a94ed88eeb05aaedf6fa74ad95983d3f ConEd (NY) went down https://status.leap.energy/ Sun, 08 Feb 2026 21:53:01 +0000 https://status.leap.energy/#75c17793c4f245a010c4529f19638f1b7fb7824a8fb0218237f38724c314f625 ComEd (IL) went down https://status.leap.energy/ Sun, 08 Feb 2026 21:53:01 +0000 https://status.leap.energy/#5c0624781a83290b61cd562040731698cfb8f32403932ee0c7aa413827c7fb51 PSEG Long Island went down https://status.leap.energy/ Sun, 08 Feb 2026 21:53:01 +0000 https://status.leap.energy/#4868c91497636b3096e64abfddd010f605acdf93d52c011c8ec58bd04b0edb71 Southern California Edison went down https://status.leap.energy/ Sun, 08 Feb 2026 21:52:54 +0000 https://status.leap.energy/#bc378c0c9cd0dcf9cee8098701f251bb9a41ab063e66542aedf777a2f8758e3b API went down https://status.leap.energy/ Sun, 08 Feb 2026 03:19:05 +0000 https://status.leap.energy/#21803408c5f947c5285997021d2d4d5f26d36b51a7b2f877344129967c713598 Leap Connect recovered https://status.leap.energy/ Sun, 08 Feb 2026 03:07:32 +0000 https://status.leap.energy/#cc46e13308f2ac8352056a3616c8bb0e4f4314b2bea798732d6f80d9b86e1711 API recovered https://status.leap.energy/ Sun, 08 Feb 2026 02:47:52 +0000 https://status.leap.energy/#21803408c5f947c5285997021d2d4d5f26d36b51a7b2f877344129967c713598 Leap Connect went down https://status.leap.energy/ Sun, 08 Feb 2026 02:46:54 +0000 https://status.leap.energy/#cc46e13308f2ac8352056a3616c8bb0e4f4314b2bea798732d6f80d9b86e1711 API went down https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 17:48:00 -0000 https://status.leap.energy/incident/816993#e91dad3e367666cd3d1bc56a8ebeaefb05a171bf6dccb5f0f44d984af2b8f3d4 Connect is now back online and running smoothly. We will continue to monitor closely, and further investigate the root cause. https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 17:36:00 -0000 https://status.leap.energy/incident/816993#a70db3e0a0737425157f3e01029474a18ec0de8f5f223bfd5df88378d276eb06 The fix we attempted in the previous update was unsuccessful. Thanks for your patience while we continue to investigate. Another update will be posted shortly. https://status.leap.energy/incident/816993 Mon, 02 Feb 2026 15:56:00 -0000 https://status.leap.energy/incident/816993#a698dc88e503c3c240d82a057b209a0b0153a9c95d6e9bac638e3d65d4ce0d4c We've discovered Connect URLs are returning 503 errors. All Connect flows are currently failing. Our team has identified an issue and is implementing a fix. Stand by for more updates. https://status.leap.energy/ Wed, 28 Jan 2026 12:46:04 +0000 https://status.leap.energy/#cfb6c26007dc5becdbc746157aec54d46f292a515b79ff0ecd6ca4d7ba93852f Portal recovered https://status.leap.energy/ Wed, 28 Jan 2026 12:42:52 +0000 https://status.leap.energy/#cfb6c26007dc5becdbc746157aec54d46f292a515b79ff0ecd6ca4d7ba93852f Portal went down https://status.leap.energy/incident/803879 Mon, 19 Jan 2026 08:00:00 -0000 https://status.leap.energy/incident/803879#7d5d104e1d41803b1f564baf1d7a75feb9ec85ac0b183091825e306435fd7866 Leap is improving its login system to become more scalable for the future. We will be doing a migration on Monday, January 19, to implement some changes. Please read this message carefully to understand what’s changing. What impact will I see? - This migration only applies to users who are using Leap’s Partner Portal, as well as API users that use JSON Web Tokens (JWTs) to authenticate using Leap’s /v1.1/login endpoint. - Partners who are integrated against Leap’s API with API keys are unaffected by this migration. What’s changing? - You can use a single login for the staging and production environments moving forward. If you currently have different passwords for both environments, you can use your production password for both environments after the migration is done. As a result of this, you won’t be able to manage user accounts through the staging Partner Portal anymore. - The migration will be seamless - there is no need to change your password for the production environment. Your user account will be migrated over automatically when you login, regardless of whether you use Leap’s login page or the /v1.1/login API endpoint. No action is required from your side. - Leap’s login page will have a modern look with more consistent Leap branding. - The email from which account invitations and password resets come, will change from account-verification@notifications.leap.energy to invitations@leap.energy When is Leap going to apply these changes? The time slot below was intentionally chosen to be outside of US business hours. 📅 January 19, 2026 - 03:00 AM – 04:00 AM US Eastern (EST) - 12:00 AM – 01:00 AM US Pacific (PST) Using Leap’s API? Prepare for some error messages If you’re using JWTs to authenticate against Leap’s API, there might be a small time window of approximately 15 minutes in which you might see a few 401, 403 or 5xx responses coming from Leap’s API. Normal operations will resume when the migration is done. We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager. https://status.leap.energy/incident/803586 Wed, 14 Jan 2026 10:00:12 -0000 https://status.leap.energy/incident/803586#ba4af7bd7ec8f37f6dd2a3e1a2dad4c29eda3ca464928d03c9cfdb9432583ad3 Maintenance completed https://status.leap.energy/incident/803586 Wed, 14 Jan 2026 09:00:12 -0000 https://status.leap.energy/incident/803586#3a0b7d772cf66c4835e5d26738407a749c744f3c904e2363f290582bc27dd6be As part of our ongoing maintenance operations, Leap will be upgrading its databases. During this time, some Leap services will experience planned downtime. The last one in this series is Leap Connect. Leap Connect will be unavailable during the maintenance window, which is scheduled for: 📅 January 14, 2026 - 04:00 AM – 05:00 AM US Eastern (EST) - 01:00 AM – 02:00 AM US Pacific (PST) This maintenance window was intentionally selected to optimize for a low traffic period. Actual downtime in the production environment is estimated to be about ~15 minutes. More specifically, the following functionality will be unavailable: - Leap Connect APIs - Leap Connect utility authorization flows (PG&E, SCE, SDG&E, etc.). This means that your customers will not be able to start any authorization flows. - Connect Tab in the Partner Portal We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager. https://status.leap.energy/incident/799607 Wed, 07 Jan 2026 05:00:44 -0000 https://status.leap.energy/incident/799607#c0085e680a0fb39128b6d75079427ffcf7400908b9b3e9e7e67dee45f412abaa From PG&E: API/AUTHORIZATION FUNCTIONALTY OUTAGE WHAT: Outage for SMD authorizations activities and data request and retrieval WHEN: Tuesday, January 6, 4:00 PM – 6:00 PM Pacific and from 9:00 PM to 12:00 AM IMPACT: Customers attempting to authorize will be presented an out of service message https://status.leap.energy/incident/799606 Wed, 07 Jan 2026 00:00:51 -0000 https://status.leap.energy/incident/799606#b83488a5dbd12420531855d7fccbef3be13dc195970fdb74db4c70edd296eb4a From PG&E: API/AUTHORIZATION FUNCTIONALTY OUTAGE WHAT: Outage for SMD authorizations activities and data request and retrieval WHEN: Tuesday, January 6, 4:00 PM – 6:00 PM Pacific and from 9:00 PM to 12:00 AM IMPACT: Customers attempting to authorize will be presented an out of service message