Incidents and maintenance reported on status page for Leap https://status.leap.energy/ https://d1lppblt9t2x15.cloudfront.net/logos/14056c77d8b462ec5707fb852bc9d44a.png https://status.leap.energy/ en https://status.leap.energy/maintenance/1064275 Sun, 20 Sep 2026 10:00:29 -0000 https://status.leap.energy/incident/1064275#c2d6adda7d7fb6f5dbb887b973a9d4f7d1fad2ff383ec90b31ac32caa89e6361 Maintenance Maintenance completed https://status.leap.energy/maintenance/1064275 Tue, 15 Sep 2026 13:11:39 -0000 https://status.leap.energy/incident/1064275#13485453887ee8027489b6c6a511ae155a9224a907e61154c2bcf8116dabf4e8 Maintenance Expect intermittent outage of our services in this period. https://status.leap.energy/maintenance/803879 Tue, 13 Jan 2026 20:42:44 -0000 https://status.leap.energy/incident/803879#7d5d104e1d41803b1f564baf1d7a75feb9ec85ac0b183091825e306435fd7866 Maintenance Leap is improving its login system to become more scalable for the future. We will be doing a migration on Monday, January 19, to implement some changes. Please read this message carefully to understand what’s changing. What impact will I see? - This migration only applies to users who are using Leap’s Partner Portal, as well as API users that use JSON Web Tokens (JWTs) to authenticate using Leap’s /v1.1/login endpoint. - Partners who are integrated against Leap’s API with API keys are unaffected by this migration. What’s changing? - You can use a single login for the staging and production environments moving forward. If you currently have different passwords for both environments, you can use your production password for both environments after the migration is done. As a result of this, you won’t be able to manage user accounts through the staging Partner Portal anymore. - The migration will be seamless - there is no need to change your password for the production environment. Your user account will be migrated over automatically when you login, regardless of whether you use Leap’s login page or the /v1.1/login API endpoint. No action is required from your side. - Leap’s login page will have a modern look with more consistent Leap branding. - The email from which account invitations and password resets come, will change from account-verification@notifications.leap.energy to invitations@leap.energy When is Leap going to apply these changes? The time slot below was intentionally chosen to be outside of US business hours. 📅 January 19, 2026 - 03:00 AM – 04:00 AM US Eastern (EST) - 12:00 AM – 01:00 AM US Pacific (PST) Using Leap’s API? Prepare for some error messages If you’re using JWTs to authenticate against Leap’s API, there might be a small time window of approximately 15 minutes in which you might see a few 401, 403 or 5xx responses coming from Leap’s API. Normal operations will resume when the migration is done. We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager. https://status.leap.energy/maintenance/803586 Tue, 13 Jan 2026 10:31:28 -0000 https://status.leap.energy/incident/803586#3a0b7d772cf66c4835e5d26738407a749c744f3c904e2363f290582bc27dd6be Maintenance As part of our ongoing maintenance operations, Leap will be upgrading its databases. During this time, some Leap services will experience planned downtime. The last one in this series is Leap Connect. Leap Connect will be unavailable during the maintenance window, which is scheduled for: 📅 January 14, 2026 - 04:00 AM – 05:00 AM US Eastern (EST) - 01:00 AM – 02:00 AM US Pacific (PST) This maintenance window was intentionally selected to optimize for a low traffic period. Actual downtime in the production environment is estimated to be about ~15 minutes. More specifically, the following functionality will be unavailable: - Leap Connect APIs - Leap Connect utility authorization flows (PG&E, SCE, SDG&E, etc.). This means that your customers will not be able to start any authorization flows. - Connect Tab in the Partner Portal We appreciate your understanding as we work to improve the reliability and performance of our systems. If you have any questions or concerns, please reach out to your Partner Success Manager.